Refunds And Cancellations
All accepted orders have a £25 administration charge if cancelled. (No charge if we cancel order due to unavailability)
Cancellation less than 30 days before date of travel, Cancellation Fee is 75% Refund 25%.
Cancellation less than 7 days before the date of travel, cancellation fee is 100%. Refund 0%.
We remind clients that they are responsible for obtaining adequate holiday insurance as cancellation of reservations are subject to cancellation fees.
Cancellation must be made by email to info@mobilityequipmenthiredirect.com or in writing to 10 North Grange Rd, Bearsden, Glasgow, G61 3AE
Coronavirus update to refund cancellation policy 29th Oct 2020
If the cancellation is due to further Coronavirus lockdowns we are not offering refunds at this time.
We will be offering credit notes as a discount voucher which you will receive by email on cancellation. The discount number will be for the full amount of your order which can be redeemed in the future and there is no time limit on this. The code can be applied online or over the phone with us when you are ready to rebook.
